At Aesthetic Labs, we are committed to providing secure, reliable, and efficient delivery of research materials throughout Europe. Please read the following Shipping Policy before placing your order.

Order Processing

• Orders are typically processed within 1 business day after payment confirmation.
• Orders are processed Monday through Thursday to minimize the risk of packages remaining in transit over the weekend.
• Orders placed on Fridays, weekends, or public holidays will be processed on the next business day.
• During promotional periods or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship to most countries across Europe.

If you are unsure whether we deliver to your location, please contact our support team before placing your order.

Delivery Time

Estimated delivery times vary depending on the destination and shipping carrier.

Typical delivery times are:

• Romania: 1–2 business days
• EU Countries: 2–7 business days
• Remote Areas: Additional delivery time may apply

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping costs are calculated during checkout based on:

• Delivery destination
• Package weight
• Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can monitor your shipment directly through the courier’s tracking system until delivery.

Shipping Partners

To ensure safe and timely delivery, we work with trusted courier partners operating across Europe.

The shipping carrier may vary depending on your delivery location.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• Customs inspections (where applicable)
• Courier operational delays
• High shipping volumes

Aesthetic Labs is not responsible for delays caused by third-party shipping providers once the package has been handed over to the courier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect address is supplied:

• Additional shipping charges may apply.
• Delivery delays may occur.
• Orders returned due to incorrect information may require additional payment before reshipment.

Please contact us immediately if you notice an error after placing your order.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit:

1. Contact us within 7 days of the expected delivery date.
2. Include your order number and photographs (if applicable).
3. Our support team will investigate the issue with the shipping carrier.

Approved claims may qualify for a replacement or refund in accordance with our Refund Policy.

Shipping Restrictions

All products sold by Aesthetic Labs are intended strictly for laboratory and research purposes only.

Customers are responsible for ensuring that the products they order comply with all applicable local laws and import regulations in their country.

We reserve the right to refuse shipment where prohibited by law.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@aestheticlabs.eu

We aim to respond to all enquiries within one business day.