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Frequently Asked Questions

Why do I need to verify my identity for card payment?

To ensure secure and reliable payments, your first order paid via credit/debit card, Apple Pay, Google Pay, or Revolut Pay may require a quick identity verification.

This is a standard security step used by payment providers to protect both you and us from unauthorized transactions, fraud, and payment disputes.

Only once. After your first successful verification, all future orders will go through instantly without requiring verification again.

A fast, secure check handled directly by the payment provider. In most cases, it takes less than a minute to complete.

Yes. The verification process is managed by certified payment partners using encrypted systems. We do not store or access your personal verification data.

This allows us to offer faster and more convenient payment methods (card, Apple Pay, Google Pay, Revolut Pay) while maintaining a high level of security and approval rates.

All future payments become seamless — no extra steps, faster checkout, and immediate order processing.

Orders are usually processed within 24 hours (Monday to Thursday). Delivery time depends on your location within Europe.

Yes. All our products are third-party tested to ensure purity, accuracy, and research-grade quality.

Peptides should be stored in a cool, dry place, away from sunlight and moisture, to maintain stability and integrity.

If the order arrives damaged, it can be replaced. However, the returns are not accepted.

Yes. We provide bulk supply options for laboratories, universities, and research institutions upon request.

Age Verification

You must be 18 years or older to enter this website.

Are you over the age of 18?